ARUCC 2002 participants attended workshops and sessions from the following
program. Presentations submitted by the speakers have been added where

The Conference Steering Committee extends enthusiastic thanks to the session
presenters and speakers for sharing from their wealth of knowledge and


Workshop 2 - Presentations with Pizzaz

Are you new to the world of professional presentations? Do you want to hone your speaking skills? Discover some of the essential features of a good presentation and an effective presenter. Learn how to organize and prepare your thoughts, engage your audience and reduce your own anxiety. This workshop will equip you with strategies to be a better communicator.

Gail Campbell, Sessional Instructor and"Presenter-With-Pizazz",
University of Alberta, Drama Department

Workshop 3 - Recognizing Learning Workshop
The recognition of prior learning continues to be an area of growing interest for provincial/territorial and federal government departments and other stakeholders. This workshop will share the work of two distinct projects connected to recognition. The first is a multi-year examination of articulations agreements between institutions: The National Roundtable on Articulation Agreements in Canada. The second is a "call to action" that resulted from the joint national conference on prior learning assessment and qualification recognition in Halifax in 2001.

Bonnie Kennedy, Canadian Association for Prior Learning Assessment (CAPLA);
Gail Larose, Canadian Alliance of Education and Training Organizations (CAETO)




Session A1 - Applied Degrees

Alberta colleges currently deliver 28 applied degrees through 11 colleges. With seven years of experience in the development and delivery of applied degrees, Grant MacEwan College hosted a provincial fall workshop that brought over 80 participants together to review best practices and challenges. This presentation will review the workshop results and recommendations for the future.

Janet Paterson-Weir, Vice-President Academic, Grant MacEwan College

Session A2 - Turning Back the E-mail Tide with IntelliResponse

Prospective students have questions, and they want the answers - FAST! Students are using the Internet to research your school, causing enormous challenges for your personnel. Working with the Canadian university and college community, Context Systems Inc. has developed IntelliResponse to address this challenge. IntelliResponse allows students to visit your website, ask questions in natural language and get a real-time intelligent response. The software has been proved to significantly reduce E-mails and provide accurate responses.

Sharad Sharma, President and CEO, Comtext Systems Inc. and
Information Centre Staff, Athabasca University

Session A3 - Recruiting the 'Millennials': Using Technology to Meet Emerging Challenges

In Steve Kappler's article Five Truths of Marketing Colleges to Teens, today's teen is categorized in a distinct group he calls 'Millennials', not 'Generation Y'. This group is both focused and fickle, which creates challenges in recruiting and marketing. Learn about the challenges related to recruiting these students, explore the recruitment process being administered by the Faculty of Science at the University of Alberta, evaluate the successes and failures, and participate in an open forum with other institutions to share ideas and experiences.

Lisa Graves, Recruitment and Liaison Officer, University of Alberta Faculty of Science

Session A4 - Academic Advising in Canada: Yes, We are Here!!

As a follow-up to ARUCC 2000, this session will present the result of research into what education institutions in Canada are doing with regard to academic advising of students. The session will summarize research results and indicate current trends.

Roxanne Preston, Manager, Academic Advising Centre, Memorial University of Newfoundland

Session A5 - The Internationalization Experiences of UNB Saint John

Since 1995/96, international enrollment at UNB Saint John has increased from a mere 14 students, to over 600!

Find out the truth, and consequences, of an internationalization effort! By focusing on recruitment, admissions, and retention, you will learn about issues such as recruitment agents, ESL policies, assignment of resources, local community involvement, articulation agreements and exchange programs, as well as staff, faculty and student concerns.

Sue Ellis Loparco, Manager of Admissions, University of New Brunswick

Session A6 - Preparing the Ground for the ARUCC Transcript Guide

This session gives members a chance for preliminary input into ARUCC's National Transcript Guide project. What are your issues with transcripting? Which data elements are "essential" and which optional? What are your 'hot transcript topics': PLAR? Disciplinary actions? Joint programming? Awards? ? Is there a practice that you admire (or hate) when you see it show up on other institution's transcripts? Which data elements do you consider "essential" and which should be optional? This is your chance to help identify issues for the task force, and/or to volunteer some time as a member of a regional focus group.

ARUCC National Executive




Session B1 - International Student Enrolment

Steady growth in the flow of international students to Canada presents opportunities and challenges for Canadian universities. Learn how the Canadian Education Centre Network works to support internationalization at Canadian universities and colleges.

Gardiner J Wilson, Director of Public Policy and Research, Canadian Education Centre Network

Session B2 - Understanding the New College Student Populations: Who are They and What do They Want?

The 18-24 student group brings with them a unique set of experiences and expectations. Do you understand how these factors impact their behaviors when they present themselves to your service area? We will discuss specific expectations they have of service providers and strategies to deal with these challenges.

Julienne Colbow, Grant MacEwan College

Session B3 - Websites that Work: Using Influence and Persuasion Strategies to Transform Your Website into a Compelling and Productive Market Tool

Getting results from your website is difficult. Learn how to use text that compels visitors to stay on your site, avoid the top 10 mistakes webmasters make, and avoid making cultural blunders. Find out what prospective students are looking for on a website and discover the single most powerful web tactic you can use to create intense interest.

Ingvar Grimsmo, J2MediaGroup

Session B4 - RESP Confirmations - how big can the pile of paper get?

Registered Education Savings Plans have grown dramatically and indications are they will continue to do so. To bring some help to beleaguered office staff and decrease the mound of paper, the ARUCC executive has struck a task force to address this issue. In meetings with the RESP providers, HRDC and PSIs, some startling facts have been uncovered that are much too confidential to reveal before the conference. You will be amazed at what you will learn from the scintillating, entertaining and generally awesome panel that will present.

Donna Ball, Memorial University of Newfoundland;
Richard Shick, Assistant Registrar, Information Technology and Office Management, University of Saskatchewan;
Linda Hoover, Registrar, Lethbridge Community College;
Ken Horricks, HRDC;
Richard Levin, Director of Student Records, University of Manitoba;

Session B5 - Home Educated Students and Post-Secondary Admission (Presentation)

Home education is the fastest rising educational alternative in North America. As the number of home-educated students increases, more will be seeking admission into postsecondary institutions. This session will attempt to describe home education, the problems created by this newly emerging phenomenon, and some suggestions on what can be done to accommodate these students.

Léo Gaumont, Education Unlimited

Session B6 - Student Opinions: A National View of What They Say About Us

The Canadian Undergraduate Survey Consortium (CUSC) has conducted surveys of undergraduate students in Canadian universities since 1994. Starting with 8 universities in the first survey, CUSC has increased participation to 30 institutions for the 2002 project. During the presentation, the authors share an overview and examples of the student opinions survey conducted annually by CUSC.

Canadian Undergraduate Survey Consortium (CUSC),
Dennis Domoney, Director of Institutional Analysis, University of Lethbridge;
Greg Mason, Partner, PRA Inc, Winnipeg;




Session C1 - Support Needs for Academic Success of Distance Learners

Come and engage in discussion about the needs of distance learners at your institution. There is a significant amount of literature written about the varying service and support needs of distance learners. How are those needs identified in a traditional, two-year college where distance education is not the primary teaching methodology? How do the learners describe their needs? How satisfied are the learners with current services? How do the faculty translate those needs? Find out about the leadership and organizational implications for providing service to distance learners in a traditional setting.

Cathryn Heslep, Executive Director, Student Services, Grant MacEwan College

Session C2 - Above and Beyond: Building a Client Care Training Program

Business process review at the University of British Columbia led to a strong tangible commitment to client care through development of a Client Care Training Program. The modular "Above and Beyond" program provides management and clerical staff with the knowledge, tools, and skills to support a consistent client care philosophy across all work units.

Susan Eldridge, Manager, Registration and Customer Services;
Maggie Hartley, Assistant Registrar, Registration Services, University of British Columbia

Session C3 - Conducting Market Research on the Web

Internet use and related issues demand time and budgets for most admissions professionals. Concerns such as 'How should my school use the Internet?' and What are my peers doing?' are frequent questions. This interactive session discusses recent research about using the Internet to assess student feedback on higher education issues such as school choice and media habits.

Lisa Spellman, Higher Education Research, Stamats

Session C4 - Recruiting and Recognizing International Baccalaureate Students

Encouraging more from high school students, the International Baccalaureate Program is unique in providing both an integrated curriculum and a worldwide standard of assessment. The number of students involved in the program is growing at a significant rate in Canada so universities can expect a steady increase in applicants with IB credentials. Learn about the current curriculum and assessment practice of the IB Diploma program and take home some strategies you can employ to attract these students.

Bob Poole, International Baccalaureat North America-Vancouver;
Laurel User, IB Program Coordinator, McNally High School, Edmonton;

Session C5 - Improving Student Retention

Issues in student retention are the focus of this session. The emphasis is on a cognitive strategies course that has been offered at the University of Texas and is being piloted at the University of Alberta. Learn about the course value in relation to the needs of 'at risk' students.

Karen Kovach, Program Head and Adjunct Professor, Academic Support Centre;
Catherine Broomfield, Program Advisor, Faculty of Physical Education and Recreation, University of Alberta;

Session C6 - Best Practices for Web Calendars: a round table
This session provides an opportunity for members to share best practices in producing their web course calendars. Hear what practical and policy decisions others have faced, and what solutions they can offer. Issues include format, databases, updating schedules, archiving, software considerations, reducing number and distribution of printed calendars, and re-thinking the concept of the Calendar as a document. Come prepared to share with your colleagues the challenges you have faced in making your web calendar friendly to all users, and the decisions you have had to make. Or, if you're just wading into this particular surf for the first time, come and get some tips on staying afloat.

Ygal Leibu, Interface Research and Consulting;
Jane Cayford, Acadia University;
Glenn Collins, Memorial University of Newfoundland;
Yves Jodoin, Université du Québec à Montréal;
Angela Runnals, UBC




Session D1 - Evaluating Credit Transfer Requests from Confessional Colleges and Seminaries (Presentation)

Should public universities grant credit transfers from confessional liberal arts colleges, Bible colleges and seminaries? How can these students' educational and career goals be best served? By what criteria might public university academic personnel evaluate courses and programs that students request for credit transfer? This timely session will evaluate objections and issues concerning proposals for Canadian public universities' adopting such credit transfer policies, and welcomes dialogue with others in the session.

Al Hiebert, Associate Vice-President, Educational Relations, Briercrest Bible College and Seminary

Session D2 - Managing Your Student Recruitment Electronically: Recruiting Students and Enrolment Management using Web-based Tools

Research has shown that an overwhelming 98% of students feel a school can build a relationship with them online. Using Internet-based student recruitment management solutions, universities and colleges can increase the quantity and quality of the applicant pool. Cost effective, innovative and user-friendly, EDge discusses and demonstrates the utility of this method in an informative non-technical presentation.

Chris Wilkins, President, EDge Interactive

Session D4 - Making the most of limited classroom space: Optimizing room assignments was never so easy!

Come to this session if you want to find out practical ways to approach use of existing classroom space and resolving conflicting space usage requirements by competing
departments. Learn how you, too, can find a vendor solution that will work for you!

Karen LeDrew, Associate Registrar, Records and Systems, University of Waterloo;
Tom Shaver, President and Founder, Ad Astra Information Systems

1. ARUCC 2002.ppt
Supporting files:
2. Classrooms.xsl
3. Standard Slots.xsl
4. Home Room Assignments
5. Room Booking form & examples.xsl
6. Guidelines.doc

Session D5 - Confidentiality, Security, and Privacy at Statistics Canada

Statistics Canada has in place a number of policies and procedures intended to ensure they maintain a very high level of confidentiality, privacy and security. Other governments and agencies regard some of these policies as models for their own practices. We will review Statistics Canada's arrangements and provide some insights into how they are balanced against the public good.

Mary Ledoux, Chief, Data Access and Control, Statistics Canada, and
Larry Orton, Chief, Post Secondary Section Centre for Education Statistics, Statistics Canada

Session D6 - Student Success and Institutional Success - Two Interlocked Themes

This presentation focuses on a credit course that teaches students three essential components for learning and success. Preliminary research results indicate students taking this course graduate in less time and in greater numbers than students not taking the course.

Beth Richter, Program Manager, Noel Levitz

Session D7 - T2202A Forms on the Web
Memorial University of Newfoundland produces T2202A reports through the Student Web system. Learn more about the implementation, challenges and benefits experienced by Memorial and participate in the discussion with your own stories of tax time.

Donna Ball, Assistant Registrar /Records & Registration Manager, Memorial University of Newfoundland




Session G4 - Keynote Address

Robert Kvavik, Associate Vice President and Executive Officer, University of Minnesota



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