Welcome to ARUCC 2004 Biennial Conference – The Service Transformation Summit!

Click HERE for the ARUCC 2004 Conference photo gallery

Service Transformation -- two words that represent exactly what many of you have been engaged in since 'service excellence' became the familiar battle cry of the '80s. And yet, while the changing times present surges in technological possibilities, budget cuts abound. Now, the mantra has become the more sophisticated 'customer relationship management'. Whatever it's called, the outcome rings true: once we've attracted our students to our schools, we are prepared to be innovative to retain them. How do we, as enrolment managers, retention specialists, recruiters, and systems people - in fact, anyone who interacts with students on our campuses - find that balance between identifying and exceeding the needs of our clients, being competitive, while remaining sensitive to issues of fiscal responsibility?

The 2004 ARUCC conference, scheduled for June 27 to 30th in Ottawa seeks to address these issues. Come to the conference to profile your best practices in transforming your student services. Come, also, to pick up trade secrets. It promises to be an opportunity to network with the best of the best in our business; don't miss this chance to share ideas with colleagues from across Canada.

We look forward to seeing you in Ottawa in June 2004!

Kathleen Massey, Registrar, Centennial College, ARUCC President
Susan Salusbury, Registrar, Trent University, OURA President

Conference Co-Chairs

There are program changes as of Friday, April 23, 2004. Please visit the NEWS section for updates

Conference Committee

This conference is being planned by a committee of your colleagues, supported by our conference organizer, Jeannie Boyes. The conference Co-Chairs would like to recognize and thank the following people for sharing their talent, time and expertise:

• Al Vaughan, Niagara College
• Rose Orlando, York University
• Ken Scullion, Ryerson University
• Karen LeDrew, University of Waterloo
• Jeannie Boyes, JB Productions (conference organizer)