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Pre-Conference Workshop / Description de l’atelier pré-conférence [E] Enrollment or Enrolment: Implementing SEM in the Canadian Context
Susan Gottheil, Executive Director, Enrolment Management and Registrar Mount Royal College Clayton Smith, Vice-Provost, Students and Registrar University of Windsor
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This
pre-conference workshop, aimed at both new and seasoned Canadian enrolment
management practitioners and leaders, explores the emergence of SEM in Canada and how its application has both replicated and differed from practices in
U.S.-based institutions. Beginning with an exploration of shifts in the
Canadian post-secondary landscape we will review SEM concepts and strategies
and determine how and why we have approached SEM differently. We will
examine a number of key areas such as enrolment data and demographic
analysis, international and domestic recruitment, accessibility for
underrepresented groups, financial aid, admissions policies, academic success
strategies, student support services, organizational structures, and
assessment and accountability measures. Best practices will be shared
and participants will have an opportunity for dialogue and discussion of
emerging issues. |
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Opening Keynote / Assemblée pléenière d’ouverture [E] Surviving Cataclysmic Change – Coping with the Aftermath of KatrinaDr. Richard Whiteside Dean, Strategic Enrolment Management, Royall & Company Formerly Vice-President for Enrolment Management and Dean of Admission, Tulane University, New Orleans |
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Change can
be incremental, sweeping or, on rare occasions, cataclysmic. Hurricane
Katrina struck the US Gulf Coast on August 29, 2005 and spawned cataclysmic
changes at the colleges and universities in the region. Institutional
survival and recovery were entirely dependent upon the ability and
willingness of university administrators and faculty to adopt new rules, new
roles and untried methods of institutional management. Surviving
Cataclysmic Change - Coping With the Aftermath of Katrina describes what Tulane University did - and how we did it - in the face of the largest man-made disaster in the
history of the United States. |
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A1 KUALI Student – The Next Generation Student Service SystemBrian Silzer, AVP Enrolment Services and Registrar Audrey Lindsay Associate Registrar, Director of Student Systems University of British Columbia |
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KUALI Student is a collaborative, community source project committed to the development of the next generation student services system that will surpass the capabilities available today. The project goal is to deliver a flexible, scalable, cost effective system that can be configured to meet the business requirements of your institution. This exciting 5 year project officially kicked-off in July 2007 and our presentation will outline the project vision, plans, scope and progress to date. |
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A2 International 2+2 Agreements – Making them WorkWayne Paquet, Registrar Mark Mason, International Student and Exchange Coordinator Nova Scotia Agriculture College |
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Nova Scotia Agricultural College has developed a 2+2 Bachelor of Science (Agriculture) degree completion program with the Fujian Agricultural and Forestry University in China. This session will give an overview of the program design, how the institutions overcame challenges to ensure program success and the lessons learned. |
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A3 CANCELLED Enhancing High School and College ConnectionsBob Hann, Director of Enrolment Services and Registrar Red Deer College |
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In 2006, Red Deer College initiated and implemented a plan to develop closer ties with local high schools. This was in response to declining direct-from-high school participation in post secondary study. The proposal included a number of strategies and actions to foster more positive relationships and to enhance high school and college connections. It included roles and responsibilities for the President, Vice-President Academic, Academic Advisors, and Registrar. This presentation will highlight the process of developing and implementing the High School Partnership Plan. |
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A4 Findings of the University of Saskatchewan Retention StudyKelly McInnes, Registrar and Director of Academic Services and Financial Assistance University of Saskatchewan |
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The University of Saskatchewan conducted a comprehensive study in 2005 and 2006 of undergraduate student retention and graduation rates. The study consisted of both quantitative and qualitative data. A longitudinal analysis was completed of the registration and degree completion patterns of 10 years of student cohorts, representing an estimated 30,000 individuals. A phone survey of over 300+ voluntary leavers collected data on these students' use of services, views on the learning environment, levels of satisfaction, and key factors affecting their decision to stop attending the University. Focus groups on the teaching and learning environment provided retention-related findings as did in-depth interviews with a small group of students who had returned to their studies after a year away due to academic failure. This presentation provides an overview of the findings of the study along with a description of how these findings are guiding planning at the University of Saskatchewan.
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A5 Mise en place d’un système électronique de gestion du dossier d’admission à l’Université de Sherbrooke France Myette, Registraire Université de Sherbrooke |
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L’Université fera état de sa récente expérience d’implantation d’une solution de gestion électronique de ses dossiers d’admission, qui allie des technologies de numérisation, de cheminement automatisé (Workflow) et de GED (gestion électronique de documents). Cette présentation permettra aux participants de mieux connaître les motivations de l’Université dans ses choix stratégiques, les diverses phases qui ont suivi la décision, ainsi que les impacts de cette implantation sur l’organisation. |
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A6 Managing Change - Reflections on a Major University Change Programme Philip Henry, Registrar University of Surrey, UK |
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This sessions will take a look at a major change initiative, involving hundreds of support staff, that was implemented in the University of Surrey in the summer of 2007. It will provide a background to the changes and review how the process was handled and the outcome. Attendees will be encouraged to share their experiences of organizational change. |
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A7 Infomercial Session -- Datatel Susan Hallenbeck, Product Manager |
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Use CRM to maintain the relationship while students are enrolled. Use portals to enable students to build and nourish communities for themselves to right-size the campus for themselves. Advisors are very important, and good advising provides feedback about satisfaction and engagement. Build a process for intervention that is consistent and effective. |
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B1 New Product Development in Academe – Offering new programs to attract new studentsPaul Dixon, Associate Vice-President and Registrar Saint Mary’s University |
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As demographics change and institutions try to attract under-represented or new constituencies of students there is a need to rethink what we offer. Those students are not here now because they don't see us having something they want. Developing new programs or modifying existing ones is the responsibility of the faculty, deans and senate. However, Enrolment Management personnel are the ones to recruit and admit students and administer the processes for scheduling courses, registering students and verifying degree completion. They may also be held to account when enrolments increase or decrease more than anticipated.
New Product Development is key to success in all businesses. In this session, we will present a brief primer on NPD strategies and tools and identify ways that Enrolment Management personnel may be able to stimulate or influence NPD within your institution. |
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B2 Improving Transfer Credit Opportunities for StudentsDavid Hinton, Registrar University of New Brunswick – Fredericton Frank Gelin Executive Director and Co-Chair BC Council on Admissions and Transfer |
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This Session will explore the challenges facing various provinces in their efforts to improve transfer credit policy and practise and the steps being taken to address these challenges. The role and mandate of the recently formed Pan-Canadian Consortium on Admissions and Transfer will also be presented. |
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B3 An IB Primer: Understanding the IB and interpreting IB transcriptsSandra Wade Pauly, University and Government Liaison Suzanne Knowlton, Program Specialist International Bacclaureate North America, Vancouver Office |
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What do you get when you admit an IB student? I think, therefore IB. What does it mean to be an IB Diploma student? What kind of thinker does the IB curriculum produce? Come to this session to learn all about IB, TOK, CAS, EE and all the other acronyms that have baffled you in understanding the IB diploma student. |
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B4 Creating an Outstanding Convocation ExperienceÅsa Kachan, Registrar Christina Coakley Convocation Coordinator Dalhousie University Patrick Donahoe, Registrar Nova Scotia Community College |
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From invitations, to gown rentals, to webcasting, the expectations of our graduates, and their families are changing. Join us for a session focussed on bringing new life to a traditional event. This session will also give participants an opportunity to share their institution's innovations. |
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B5 Creating a Student Financial Services Marketing PlanAngelique Saweczko. Associate Director, Scholarships & Bursaries Student Financial Services York University |
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There is a great divide when it comes to student financial services, students are either overwhelmed by the amount of information or just not aware of the opportunities and assistance available to them. It is possible to increase student awareness in a simple and streamlined process with a strategic outreach plan. This session will provide an overview of how to create and implement a marketing plan focused on student financial services with the goal of increasing student awareness and knowledge and improving award application numbers. |
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B6 Infomercial Session - EDge Interactive
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The presentation will focus on best-practice techniques for a successful CRM implementation, including: generating interest among groups impacted by CRM and ensuring buy-in; conducting an in-depth needs assessment and collecting information; managing the RFI/RFP process and selecting a vendor; planning and managing the implementation process. To illustrate these points we will use client examples and also demonstrate how our clients utilize ezRecruit™ CRM technology. |
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C1 CANCELLED Recruiting and Supporting International StudentsMonica Wood, Consultant |
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Hear about successful strategies, student communication, campus marketing and positioning and new trends in agent relations that you can adapt to your own institution. Learn about provincial cooperation - who knew - this would create such a buzz across Canada. This session will have a number of experts who share their advice and suggestions, and there will also be opportunities for Q & A. |
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C2 Reduce Fraud and your Registrarial Workload!...Degree Verification ServicesGreg Marcotte, Director of Registrarial Services University of Windsor |
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In response to an ever-increasing demand from prospective employers and other entities to confirm the authenticity of credentials/degrees granted by Canadian universities and colleges, the corresponding workload in Registrar's Offices has increased. AuraData Inc. is a Canadian company offering a cost-effective and efficient degree verification services. The University of Windsor was the first university to take advantage of their services. In this session, learn what business is saying about education fraud, how the AuraData system works and Windsor's positive experience with it. Visit: www.auradata.com |
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C3 Les développements en IB Sandra Wade Pauly, University and Government Liaison Suzanne Knowlton, Program Specialist International Bacclaureate North America, Vancouver Office |
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Cette session est conçue pour les administrateurs et responsables aux admissions du registraire familiers avec le programme du diplôme IB qui pourraient requérir de meilleurs outils de travail pour l'administration suite aux expériences acquises à ce jour. C'est une session interactive axée sur le dialogue et la discussion avec les représentants IBNA.. |
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C4 Building Employee Resilience During Times of ChangeKatherine Sheehan, Assistant Vice-President (Human Resources) Dalhousie University |
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This session outlines a cross-functional approach to implementing change which includes building resiliency with staff. Helping staff identify the foundations of resiliency and the importance of being a proactive employee, are critical in a changing work environment. |
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C5 Findings of the Atlantic Mobility StudyDavid Hinton, Registrar University of New Brunswick Rosemary Jotcham, Registrar Acadia University |
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After two faculty strikes some lessons have been learned about dealing with disruptions to service on campus. A number of these lessons have general applications to other kinds of emergency events as well. Specifics have changed a lot since the first strike in 2004 but the concepts and principles can be applied using whatever new technology the winds of change send our way. |
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C6 Infomercial Session - ImageNow Perceptive Software
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Collecting student admissions documents, reviewing financial aid applications, answering employee enquiries in human resources, collecting approvals in accounts, sharing information with colleagues and students—without the hindrance of paper, these campus activities are faster, easier and more reliable. The ImageNow® enterprise document management, imaging and workflow product suite from Perceptive Software helps higher education institutions eliminate paper, reduce overhead costs and achieve new heights of efficiency and profitability. In this informative session, learn how you can use ImageNow to easily integrate paper and electronic documents into your existing student information and other business applications to simplify processes campuswide. |
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C7 Infomercial Session - OnBase, Hyland Software |
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Keynote / Assemblée pléenière [E] WOM- Turning Noise into IntelligenceKerry Salerno Director, Marketing and Communication Northeastern University, Boston |
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Have you typed your college’s name into Google and examined what comes back? Have you read blogs written by students or faculty members? Have you observed conversations on message boards among prospective students to understand their perceptions of your institution? If you haven’t, it’s time you start because this new form of communication is dominating higher education and its here to stay. Word of mouth, WOM, consumer-generated media, and consumer opinion have converged to create a new landscape for higher education professionals. It’s now more important than ever to understand what current students, prospective students and even potential donors are saying about your institution and your competitors. Join Dr. Philomena Mantella, Senior Vice President of Enrollment Management and Student Affairs at Northeastern University, Boston, for a comprehensive and fascinating overview of this new medium and take away some practical advice on what to watch and how to use this new source of data. |
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D1 College Integrating Immigrants to Employment (CIITE) – Systematic Change in Ontario Colleges – Part 1 Stephanie Lynn, Advisor Leslie James, Project Manager College Integrating Immigrants to Employment (CIITE) |
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Colleges are increasingly becoming access points for Internationally Trained Immigrants (ITIs) who wish to receive training for the Canadian workplace. In order to effectively serve this student population, colleges require changes to system processes and practices. Launched in 2005, CIITE Phase 2 projects have focused on processes, tools, and services. This session will share research and findings from the following CIITE projects: Advising, Admissions, Data Collection (Continuing Education) and Credential and Competency Assessment. |
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D2 Growing Pains: Surviving a Business Process ReviewJames D’Arcy, Registrar Patricia Soluk, Assistant Registrar, Systems and Special Projects Athabasca University |
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This session will focus on how to conduct and survive a business process review (BPR). A BPR can be a massive under taking but with the proper knowledge and tools can contribute to the overall success of an organization. Process is evolutionary and a BPR helps to move process in the right evolutionary direction. |
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D3 Enrolment Planning and Analytics: Using system-wide data to help recruit and retain studentsJody Gordon, Associate Vice-President, Student Services Kwantlen University College Devron Gaber, Associate Director Jean Karlinski Research Coordinator British Columbia Council on Admissions and Transfer |
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The presenters will describe how enrolment planning decisions at Kwantlen University College, at a time of changing demographics and falling demand, are more effective because of the availability of system-wide data on the flow of Grade 12 graduates into and among public post-secondary institutions in BC over a multi-year period. |
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D4 L’ abc de l’IB : la compréhension,et l'interprétation des relevés de notes IB Sandra Wade Pauly, Liaison universitaire et gouvernementale Suzanne Knowlton, Spécialiste de programme Baccalauréat International Nord-Americain – Vancouver |
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Qu’êtes- vous en mesure d’attendre quand vous admettez un élève IB ? Qu’est-ce qu’un étudiant qui a reçu un diplôme IB? De quoi relève le diplôme IB? Quelle catégorie de penseur le programme IB produit-il ? Venez à cette session pour apprendre tout de l’IB, TOK, CAS, EE et ces autres acronymes qui sont sujets à confusion pour la compréhension du diplôme IB. |
D5The Graduate Studies Software Suite – Slaying the Paper Dragon/Fanning the Flames of EfficiencyJohn Scime, Graduate Registrar Peter Self, Assistant Registrar David Lu, Information Technology Manager McMaster University |
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McMaster University Graduate Studies has designed, developed and implemented exciting and graduate studies specific software to eliminate paper (really this time!!) and increase efficiency across the graduate enterprise. The objective is to have a fully integrated , web based application, admissions management (within the graduate programs), interview scheduling (if required), program recommendation, offer letter, applicant response and applicant deposit where all information flows naturally and only decision making is captured at appropriate points. |
D6Infomercial Session - Infosilem
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Come see what Infosilem has been up too lately and how our new EnCampus platform can help you manage your campus-wide scheduling environment. |
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E1 College Integrating Immigrants to Employment (CIITE) – Systematic Change in Ontario Colleges – Part 2 Stephanie Lynn, Advisor Leslie James, Project Manager College Integrating Immigrants to Employment (CIITE) |
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Colleges are increasingly becoming access points for Internationally Trained Immigrants (ITIs) who wish to receive training for the Canadian workplace. In order to effectively serve this student population, colleges require changes to system processes and practices. Launched in 2005, CIITE Phase 2 projects have focused on processes, tools, and services. This session will share research and findings from the following CIITE projects: Language Proficiency (Assessment) and Employment Preparation. |
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E2 Bridging Function and Cultures: The Integration of Student Services and the Registrar’s Office at the University of Saskatchewan David Hannah, Associate Vice-President Kelly McInnes Registrar and Director of Academic Services and Financial Aid University of Saskatchewan |
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In 2001 the University of Saskatchewan committed to a major change in its organizational structure when it decided to bring the Student Affairs and Services Division and the Office of the Registrar together as a single organizational unit. The session will examine the historical context and background to this change; the processes and plans that were developed to implement it; some of the twists and turns that have occurred along the way, the challenges (and rewards) we have experienced over the past five years, and the current state of (student) affairs at the U of S. |
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E3 Advanced Topics in IB AdmissionsSandra Wade Pauly, University & Government Liaison Suzanne Knowlton, Program Specialist International Bacclaureate North America – Vancouver Office |
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This session is designed for admissions officers and registrars familiar with the IB Diploma program who have more nuanced questions and concerns that have emerged as a result of their greater experience. It is an interactive session to allow for dialogue and discussion with IBNA representatives. |
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E4 Ready, Set, Recruit!Susan Dorey-Power, Associate Registrar & Director of Recruitment Dalhousie University |
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Two years ago, Dalhousie launched an integrated training program for recruiters designed to arm them with everything from practical advice regarding life on the road, to the inside scoop on every corner of campus. Hear how we engaged faculties in our efforts, what worked well, and what we'll improve for this year. |
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E5 E-Strategy: Using Technology to Transform ServiceDavid Johnston, Acting Assistant Vice-President and Registrar University of Calgary |
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This session describes how a suite of technology tools have been successfully employed to improve face-to-face and on-line serviceds to students during a time of major organizational change and the implementation of a new student system (PeopleSoft). Tips and what to and not to do will be included. THe suite of tools include: electronic queuing system, call centre software, help desksoftware, knowledge management software, electronic communications (widgets and e-bulletin boards) and the Web, amongst others. |
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E6 Win the Admissions Race to Admit and Matriculate the Best and the BrightestInfomercial session - INTEGRIM Marc Voyer, Vice-President of Business Development, INTEGRIM |
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By automating the admissions process, universities can identify and secure best-fit applicants faster and handle an increasing influx of applications without increasing staff. Based on real cases and proven results, this session will underscore the transformative powers of document management and workflow technologies when applied in your Admissions Department. Learn how your admissions counselors will be able to manage higher volumes while enjoying more time for thorough, quality review of each applicant file. |
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F1 Canadian Registrar 101Stefanie Ivan, Registrar Grant MacEwan College |
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This session is intended as an overview of the profession in Canada and its primary responsibilities. If you have worked in this role or a related role less than a few years or if you aspire to this role, this is a session for you! |
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F2 EduNova: Nova Scotia’s Education Export Alliance – A Case Study in CollaborationAva Czapalay, President & Executive Director, EduNova |
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EduNova is Nova Scotia's non-profit education and training consortium. Members include all 11 universities and the Nova Scotia Community College as well as the school boards and several private sector partners. EduNova works with its memebers to identify and coordinate responses to international opportunities. The session will describe how the concept for EduNova was developed and tested over several years as well as current operations and activities. |
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F3 When All Else FailsRosemary Jotcham, Registrar |
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After two faculty strikes some lessons have been learned about dealing with disruptions to service on campus. A number of these lessons have general applications to other kinds of emergency events as well. Specifics have changed a lot since the first strike in 2004 but the concepts and principles can be applied using whatever new technology the winds of change send our way. |
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F4 CANCELLED ISIS – University of Ottawa Sharing InnovationDenise St. Jean, CRM Project Team Leader Michel Biage, ISIS Program Manager Robert Sawlor, Imaging Project Team Leader University of Ottawa |
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The University of Ottawa has engaged over the last 21 months in a major restructuring of activities to enhance its Student Information System. The most significant initiatives include implementing a CRM module, document imaging and a new online registration system. Learn more about our success story! We'll demonstrate our technologies/products, explain how we organized a dedicated team to deploy major software and discuss future ongoing plans for financial aid and communication with students. |
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F5 Optimizing the Transfer Student ExperienceCindy Nahm, Assistant Registrar, Records and Registration University of British Columbia |
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In June 2007, UBC conducted a review of its current processes governing transfer credit articulation and assessment with a mandate to create new processes to best serve students, the University community and the post-secondary transfer system as a whole. Join us for a discussion on the recommendations and outcomes that have resulted from this investigation. This presentation will also demonstrate the use of process streamlining methodology to examine and redesign large-scale institutional procedures and processes. |
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F6 Can I Have Your Digits? Using the Digital Recruitment tool for collection of 2007-2008 Prospect InformationRobb Parker, Director, Admissions and Recruitment St Francis Xavier University |
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Today's digital natives are looking for immediate responses to any request for information. Many post secondary institutions, on the other hand, spend enormous efforts collecting contact data and respond relatively slowly. StFX will share their experience with Digital Recruit technology, which allows them to send responses within hours of the first point of contact, with promising gains in yield. |
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G1 Canadian Registrar 202 (Continuation of Canadian Registrar 101) Stephanie Ivan, Registrar Grant MacEwan College |
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This is a continuation of Canadian Registrar 101. A panel of experts will share their advice and suggestions on topics of primary interest to Canadian practitioners. Bring your questions/concerns as there will be opportunities for discussion. |
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G2 Atlantic Canada’s E-Transcript ProjectKarl Turner, Manager of Admissions Mount Saint Vincent University |
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For the past three years Atlantic Canada’s provincial governments, community colleges and universities have been working towards setting up a distribution hub for the electronic exchange of everything from transcripts to student loan confirmations. In this session the project committee chair, Karl Turner, will discuss the history of the project, the obstacles it has faced thus far, as well as the technology that may soon bring an end to paper in Atlantic Canada. |
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G3 International Student Recruitment to Canada – Everyone is getting involved!Gardiner Wilson, Director, Public Policy and Research CEC Network |
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There is a growing interest across Canada - both at the institutional level and on the part of governments - in recruiting international students. International students are increasingly being viewed as a valuable source of potential immigrants to Canada. The presentation will survey the international context in which these events are taking place, review Canadian policies designed to attract students as well as provincial international education initiatives and identify some of the implications for registrars and admissions offices. |
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G4 Roundtable on Challenge for CreditPat Donahoe, Registrar (Chair) Nova Scotia Community College |
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G5 Using Strategic Moments to Transform Service Delivery: Lessons LearnedKelly McInnes, Registrar and Director of Academic Services and Financial Assistance Tonya Wirchenko, Manager, Student Central University of Saskatchewan |
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In 2001, the University of Saskatchewan made two major commitments that dramatically shifted the focus of activities on our campus from academic renewal to transforming the student experience. A strategic moment arose, as these two commitments: 1 a review and re-organization of registrarial and student affairs roles and responsibilities; and 2 a new student information system culminated in the implementation of a one-stop student service center, involving both in-person and virtual components. This implementation has offered many opportunities for reflection and insight and we plan to highlight these lessons learned in our presentation. Topics will include the 90-9-2 model of service delivery; how we effectively integrated our portal into this new model, tips on staffing requirements and considerations regarding spatial necessities. Anyone considering a transformation of their service delivery or implementing a one-stop service model is encouraged to share in our experiences. |
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Keynote / Assemblée pléenière [E] Adjust Your Sails or be Blown Off Course. Emerging Trends in Canadian Post Secondary EducationKen Steele, co-founder and Senior Vice-President Academica Group Inc. |
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Today, Canada's colleges and universities face an unprecedented pace of change in their political, demographic, technological, and competitive environment. Populations are shifting. Expectations are rising. Distinctions are blurring. Long-held assumptions about our students, our programs, and our very purpose need to be reconsidered in face of inescapable shifts in the global economy and political climate. In this challenging context, "business as usual" is almost certain to leave an institution adrift, off course, or worse - sunk. Plotting a strategic course, and successfully navigating it, demands greater vigilance and flexibility than ever. Ken Steele will share his perspective on emerging trends in the higher education marketplace, and his conviction that we either draw inspiration from the winds of change, or get blown away. |
